FAQs & Help | Serrine

Right now we don’t. Hopefully, soon.
Since we do not have a physical store, you may purchase our discovery kits which include samples of our scents to give you a glimpse of our most coveted fragrances without having to commit to a bigger jar/bottle yet.
Yes, we offer discount for minimum of 25 candles. We also offer custom label + box (with additional fees). Please send us a DM via Instagram or email us for more info.
As of now, we can only ship nationwide in the Philippines.
We accommodate same-day/express delivery. This option is available upon checkout. Select the "Same-day Delivery" as your delivery option and choose your delivery date and time slot.
Same-day delivery orders come in a gift-ready paper bag while standard parcels are packed in protective corrugated shipping box.

We do not offer special packaging for standard parcel delivery but we have paper bags and note cards that are sold separately for those who want to level up the gift-giving experience.

To see how we pack orders, click here.

Email us

Collaborations: pr@serrine.co

General inquiry: hello@serrine.co

Concerns/feedback: support@serrine.co

Bulk order/corporate gifting: inquiry form

For urgent matters, send us a DM via Instagram.

Mon - Sun : 9:00am to 8:30pm

Open on Holidays unless otherwise announced via socials.